Terms of Use

These Terms apply to everyone who uses curated.watch, including customers, gift purchasers, creators, applicants, and people who send a business brief. If you use the site for a company, you represent that you have authority to bind that company, and “you” includes the company.

We run two things: a consumer marketplace where people book watch creators for custom work, and brand or business campaigns that we coordinate by inquiry and invoice, not by self-serve checkout. Different sections below apply to different users. If a section is labeled for creators or for brand work, it still forms part of this single agreement.

You must be at least 18 years old and able to form a binding contract. The service is not directed to children. If we learn that a person under 18 has created an account or placed an order, we may close the account and cancel unpaid or unaccepted requests.

You may not use the site if you are barred from doing so under the laws of the United States or your place of residence, including applicable sanctions and export rules.

Booking, creator tools, favorites, reviews, and order messages require an account. You sign in at /login with a one-time code we email you, or with Google. We do not use passwords. Our authentication provider is Supabase. You are responsible for the information you submit, for keeping access to your email and Google accounts secure, and for activity on your account. Tell us promptly at brad@curated.watch if you think someone else has used it.

We may refuse, suspend, or close an account if we believe these Terms have been broken, if payment or fraud risk is elevated, or if we need to protect other users or the platform.

Consumer marketplace

Customers browse creators, book a published package, tell the creator what they want, and pay through Stripe. Creators apply, set up a page, may be approved or rejected, write their own packages, accept or decline requests, deliver the work, and get paid through Stripe Connect.

Each creator writes their own packages: a name, a description of what the buyer receives, a price, what the creator needs to know, and whether delivery is private or posted on the creator’s channel. Examples include custom videos, shoutouts, written watch recommendations, collection reviews, second opinions on a listing, and buying advice. The package description, as shown at checkout, defines what the creator has agreed to deliver.

A package may offer a paid rush add-on, which shortens the delivery window to a time the creator sets. A package may include up to two revisions. Delivery is a written message from the creator plus links, for example to a video on YouTube, TikTok, Vimeo, Loom, or a file share. We do not host video files.

Brand and business campaigns

Brands and businesses send a brief on /start. We shortlist creators, collect rate quotes, invoice the brand, and pay selected creators their quoted rate. This is not self-serve checkout. The personal license that comes with a consumer marketplace order does not cover ads, brand channels, or other commercial use. See Brand and commercial use and Brand campaign inquiries below.

When you book a package you send a request to the creator: who it is for, what you want, and anything else the package asks for. You may add a date you need it by and attach photos. If the order is for someone else, you may also share their name, relationship, and how to pronounce it. You represent that your request is accurate enough for the creator to work from and that you have the right to share it.

Checkout places an authorization hold on your payment method. You are charged only if the creator accepts. After checkout the order is Submitted. The creator has 48 hours to accept or decline. If they decline, or the window passes, the hold is released and you are not charged. You can book another creator. If a creator’s discount code makes the order free, there is no payment and no hold; the order is simply Submitted.

If the creator accepts, we capture the payment, the order becomes Accepted, and the delivery window starts. The window is the delivery time shown on the package when you booked it, counted from acceptance (72 hours if the package doesn’t show one). If you paid for rush, the creator’s rush window applies instead. When the creator sends the work, the order becomes Delivered. An order may also show as Declined, Expired, Refunded, or Canceled.

Late delivery. If an accepted order is not delivered by its deadline, we tell both of you. If it is still not delivered 24 hours after the deadline, we cancel it and refund you in full automatically. If the order was free with a creator’s code, we cancel it, there is nothing to refund, and the code’s use is given back.

Gifts. You can choose a reveal date. The creator may deliver earlier, but the work stays hidden on your order page until that date.

Revisions. If your package includes revisions, you can ask for one within 3 days of delivery (or of the reveal date, for a gift). A revision is a reasonable change within the original request, not a new request.

Creators may decline for a content-policy reason, lack of expertise, an unrealistic deadline, or another reason. A policy decline is not held against them as a quality failure. If a creator delivers something that does not match the package, email brad@curated.watch and we will review a refund or other remedy.

Customer payments are processed by Stripe. Card numbers and other primary account numbers are collected and stored by Stripe, not on our servers. Marketplace prices are set in United States dollars. Checkout is available globally to the extent Stripe supports your payment method. Stripe may convert currencies; the amount we record for the order is the USD amount authorized at checkout.

What customers pay. The package price, plus any rush add-on, minus one discount (a creator’s discount code or a referral discount, never both), minus any account credit, plus any service fee. A service fee, when we charge one, is a separate line shown at checkout before you pay. It is worked out on the price after any creator’s code, is not charged on an order that a code makes free, and is kept by us. It does not come out of the creator’s share. We do not currently charge one.

What creators pay. From the creator’s share we take a platform fee: a percentage of the package and rush price, less any discount code the creator offered, or a flat minimum, whichever is greater. It is currently 9% or $2, whichever is greater, but never more than that discounted price. An order a creator’s code makes free has no platform fee. Card processing fees come out of our fee, not the creator’s share. Creators see their net earnings for every order in their dashboard.

We may change the service fee or the platform fee. A change applies to orders placed after it takes effect, never to an order already placed. We will tell creators by email before a platform fee increase takes effect.

We do not currently add sales tax, VAT, or GST as a line item at checkout. Unless tax is later itemized at checkout or on an invoice, the amount shown is what you authorize. You are responsible for taxes that apply to your purchase. Creators are responsible for taxes on their earnings. We do not give tax advice.

If a creator declines or the accept window passes, there is no charge. The authorization is released. That is not a refund of a captured payment.

After a charge is captured, refunds go to the original payment method through Stripe. A full refund includes any service fee. We do not issue store credit as a substitute for a refund, except that referral credit used on a refunded order goes back to your account as credit. Credit has no cash value.

We refund in full automatically when a creator misses the delivery deadline, as described above. We may also refund, in whole or in part, if the creator does not deliver what the package described, if delivered work materially violates the content policy, or if we decide a refund is the fair remedy. Taste is subjective. Disliking a recommendation, a tone, or a creative choice is not by itself a right to a refund.

If you have a problem, email brad@curated.watch before opening a chargeback. For marketplace checkout, the customer pays us through our Stripe account, and we are the merchant of record. A dispute or chargeback is processed against us first. Chargebacks we believe are abusive can lead to suspension. If we have already paid a creator for an order that is later refunded or charged back, we may deduct that amount from their later payouts and carry a negative balance forward.

The creator keeps ownership and copyright of every deliverable they produce, including written recommendations, videos, and other work, whether the delivery is private or public. You are buying a service and a limited license, not the copyright.

For a consumer marketplace order, the customer receives a personal, non-commercial, non-transferable license to view, download, and share the deliverable for personal use. That license does not include resale, sublicensing, training a model on the work, or any commercial or promotional use. It does not let a brand run ads, post to brand channels, or use the work in a campaign.

If a package is delivered as a public post on the creator’s channel, the post remains the creator’s content on that channel. Your involvement is being tagged, named, or referenced as your request described. The host’s terms also apply.

Creators grant us a limited, worldwide, royalty-free license to host, display, and embed their public profile materials and any public deliverable link on curated.watch, including on their profile as portfolio, and to make operational copies needed to run the marketplace, review disputes, and send transactional email. That license lasts while the content is on the service and for a reasonable period afterward for backups, legal holds, and records.

We do not use a customer’s private deliverable, or a public deliverable as a curated.watch advertisement, in our own marketing unless both the creator and the customer later agree in writing. Profile photos, bios, package names, ratings, reviews, and public portfolio embeds may appear in marketplace browsing and elsewhere on the site; that is display of the listing, not a separate marketing license over a private order.

The default customer license is personal and non-commercial. It does not cover a company using a recommendation, video, or creator likeness in advertising, on brand social channels, in email, at retail, or in any paid or promotional campaign. Booking a consumer package does not grant those rights, even if the buyer is a company.

Brand and business work is licensed only under Brand campaign inquiries below. Those terms become the commercial license when the brand pays the invoice or accepts the written quote, whichever happens first. A quote may narrow or expand that license. Until then, a brand has no commercial license in creator work arranged through curated.watch.

Watch recommendations, second opinions, and buying guidance from creators are opinions. They are style and purchase guidance based on your request, the creator’s taste, and research at the time of writing. They are not financial, investment, tax, or legal advice. We and the creators are not your investment adviser, broker, dealer, appraiser, or authenticator. A second opinion on a listing is not an authentication or a guarantee of condition.

Watches can lose value, sit unsold, or be misrepresented by third parties. A shortlist that names a reference or a listing is not a recommendation to treat that watch as an investment. You decide whether to buy, from whom, and at what price. Always do your own diligence.

We are independent of watch brands, retailers, and marketplaces unless we say otherwise. Brand names and model names mentioned on the site belong to their owners and are used to describe watches, not to suggest endorsement. When a recommendation links to a live listing, that listing reflects availability as of writing and may sell or reprice before you act. We do not guarantee third-party pricing, availability, authenticity, condition, or warranty. Buying from a third party is a contract between you and that seller.

You may not use curated.watch to request, create, or circulate work that is illegal or that violates these rules. Customers acknowledge the content policy at checkout. Creators acknowledge it when they apply. The current summary is: Custom videos cannot harass, hate, target a third party without consent, make undisclosed political endorsements, or request illegal content.

Prohibited requests and deliverables include:

• Harassment, bullying, or humiliation of a named person.
• Hate speech or discriminatory content.
• Targeting a third party without their consent, including surprise public posts that a reasonable person would find intrusive or harmful.
• Explicit political endorsements without disclosure.
• Illegal activity, scams, or misleading commercial claims.
• Sexual or pornographic content.
• Content that infringes someone else’s intellectual property or publicity rights.
• Attempts to pass off a paid commercial endorsement or advertisement as a personal booking.

We may update this list. The version recorded on an order is the version you acknowledged for that order. We, and the creator, may decline or take down work that we reasonably believe violates the policy. Customers and others may report a deliverable from the order page or by emailing brad@curated.watch. We review reports and may hide a public embed or a review, suspend an account, or refund at our discretion. Final moderation decisions on the site are ours.

You also agree not to:

• Break the law, or use the site to harm minors.
• Interfere with the site, scrape it aggressively, or probe it for vulnerabilities without our written permission.
• Open multiple accounts to abuse referrals, holds, or refunds.
• Book yourself, a related account, or a related payment method to manufacture reviews, credits, or payouts.
• Write a review of an order you did not place, or offer or accept anything in exchange for a positive review. A creator may give a free or discounted order and ask for honest feedback; reviews of free orders are labelled “Received free” on the creator’s page.
• Misrepresent who you are, including when you apply as a creator or connect a social account.

We do not host, store, or serve video files. A creator delivers video by sending a link, typically to YouTube, TikTok, Instagram, Vimeo, Loom, or a file share such as Google Drive or Dropbox. Videos from supported hosts may play inline on the order page. Public posts may be embedded on a creator’s profile. Private links appear only on the order page for that customer (and to us if we review a problem).

Those hosts are third parties. Their terms, privacy practices, and availability control the file. A link can break, a post can be taken down, or an embed can fail. We are not responsible for a host’s outage, algorithm, advertising, or later deletion. If a private delivery link stops working while you still need it, message the creator if the order thread is still open, or email brad@curated.watch. Creators should keep a private delivery link working for at least twelve months after delivery, unless the request said the work was short-lived.

A public-post package is a promise that the creator will post as described, not a promise that the post will remain live forever on that network.

Gift orders and personalized videos often name someone who never creates an account, such as a spouse, parent, friend, or colleague. If you submit information or photos about another person, or ask a creator to address them, you represent that you have the right to do so and, for any public video that names or depicts them, that you have any consent the law requires for that use of their name, image, or story.

Checkout asks for that confirmation when the order is for someone else, and when a video package is delivered publicly. Checking the box is part of this contract. It is not a substitute for actually having that person’s consent where the law requires it, and we do not collect consent from them directly.

You are responsible toward that person. If they object, contact us and we will review whether to hide a public embed or limit further use on curated.watch. That does not require the creator to delete a post from a third-party network, though we may ask them to.

Each account receives a referral link. If a new customer uses a valid link on their first order, they may get a discount on that order. It is currently $5 off when the package and rush total is $15 or more. After that order is Delivered and not refunded, the person who referred them gets account credit (currently $5) toward a later booking. Discounts and credits are paid for by us. They never reduce the creator’s share. A referral discount can’t be combined with a creator’s discount code; if both could apply, the larger discount is used.

Credits have no cash value, are not transferable, and can only be used as a reduction at checkout on curated.watch. We may change the amounts, set or change a monthly spending limit on the program, pause it, or end it. When the monthly limit is reached, new discounts stop until the next month. We may deny a credit or discount if we believe it is self-referral, fraud, or abuse, including the same person, payment method, or household referring itself. Using your own link on your own order does not count. If an order that earned a credit is refunded, we take the credit back.

A creator may make discount codes for their own packages: a percentage off, an amount off, or free. A code only works on that creator’s packages, and another creator may use the same code name for their own. Each code follows the limits the creator sets: how many times it can be used, the last day it works, and which packages it covers. Each customer can use a given code once. A use is given back if the order is declined, expires, is canceled, or is refunded.

The creator pays for the discount: their earnings and our platform fee are worked out on the price after the code. One discount applies per order, as described in Fees, payment, and taxes. Codes have no cash value and can’t be exchanged for money. A creator may pause or delete a code at any time; orders already placed keep their discount. We may switch off a code, or limit codes for a creator, if we believe they are used for fraud, to manufacture reviews, or to move payment off the platform.

Messages. Each order has a message thread for the customer and the creator. It opens when the order is submitted and stays open until 36 hours after delivery (or after the reveal date, for a gift), and while a revision is in progress. You can attach photos. Messages are visible to the customer, the creator, and to us for support and safety. The thread shows when the other person has read your messages. It is not a general inbox, and it is not a place to arrange payment off the platform.

Reviews. After an order is delivered, the customer may rate it and write a review. Reviews appear publicly on the creator’s page with the customer’s first name. Reviews must be honest and about the order. A review of an order that was free with a creator’s code is labelled “Received free.” We may hide a review that breaks these Terms, but we do not remove reviews just because they are negative, and creators cannot edit them.

Favorites. Saving a creator is a bookmark on your account. The creator does not see who saved them. If you have favorites emails turned on, we may tell you when a creator you saved opens bookings again or adds a package. You can turn that off in your account settings or from any of those emails.

Application and listing

Creator access is application-gated. You can set up your page while we review your application, but it is not public until we approve you and it is published. We may approve, waitlist, or reject an application for any reason that is not prohibited by law, including niche mix, quality, capacity, and fit. Approval is not a promise of orders. We may later unpublish a page or a package.

You may connect your TikTok account to verify that you own it and to fill in your page. A verified badge means only that you connected that account. If you list a social account, it must be yours.

Independent contractor

If you are a creator, you are an independent contractor. These Terms do not create employment, partnership, joint venture, or agency. You control how you produce the work, subject to the request, the package you published, the content policy, and applicable law. You provide your own equipment. You may do other work, including on other platforms. We do not provide employee benefits, unemployment insurance, or wage-and-hour protections, and we do not withhold income tax from payouts. This paragraph describes how we intend to work with you. It does not, by itself, determine employment status under any particular state test.

Payouts and the platform fee

You must complete Stripe Connect onboarding before you can be paid. Identity, bank, and tax details that Stripe requires go to Stripe. We store the connected-account identifier and whether payouts are active. Payouts are in USD, and onboarding is currently available to creators in the United States.

When you accept an order we capture the customer’s payment and calculate your net: package price plus rush, minus any discount code you offered, minus the platform fee described in Fees, payment, and taxes. A free order has nothing to capture and a net of zero. Your net never changes because of a customer’s referral discount, credit, or service fee. An order becomes eligible for payout 3 days after it is Delivered (or after the reveal date, for a gift with revisions remaining), so there is time for revision requests and refunds. Eligible amounts are paid in a weekly run, and you may also cash out what is eligible at any time. There is no minimum payout.

Customer charges are taken on our Stripe account. We handle refunds and chargebacks with Stripe. If we refund or lose a chargeback on an order after you have been paid, we may deduct that amount from later payouts. A negative balance carries forward. You are responsible for your own tax reporting and for any forms Stripe or the law requires. We may issue or facilitate tax reporting that the law requires of a platform; that does not make us your employer or tax preparer.

Delivery and quality

If you accept, you agree to deliver what the package describes within the applicable window, including any rush window you offered, and to handle revisions the package includes. Older packages built from our earlier format may also require a video link or a set number of recommendations. Sending the delivery locks it. If you miss a deadline, the customer may be refunded automatically and you are not paid for that order. Repeated late, missing, or policy-breaking deliveries can lead to suspension or removal. You may decline any request you have not accepted.

Disclosure

When you post a public deliverable, or promote your curated.watch page, follow the endorsement and advertising disclosure rules that apply to you (in the United States, the FTC’s Endorsement Guides) and the rules of the platform you post on. A paid booking is a paid relationship. If a brand pays for or supplies the watch, say so.

Working off-platform

You may link your public social profiles on your curated.watch page. Those links are part of how customers discover you. What you may not do is use a relationship that started, or was paid, on curated.watch to move later bookings off the platform in order to avoid our fee, for example, telling a customer to pay you directly for the next recommendation or video.

That rule is a contract, not a technical lock. We can suspend a creator or close a customer account for fee avoidance. It does not stop a stranger from finding you on Instagram before they ever book here.

The /start form is a brief, not a checkout. Submitting it does not create a paid campaign or a license. We may decline a brief. If we proceed, we will propose a roster and a written quote. The quote includes creator rates plus our coordination fee. That fee is not the consumer marketplace fee and is set in the quote. Creators who join a campaign are paid the rate they quoted to us. You pay the invoiced total.

Paying the invoice, or accepting the written quote (whichever happens first), is an offer and acceptance of the commercial license in this section, as modified by that quote. Creators remain independent contractors on campaign work.

Default commercial license

The creator keeps copyright. The brand receives a limited, non-exclusive, non-transferable license to use the delivered work for the campaign described in the quote. Unless the quote says otherwise, that license:

• Lasts twelve months from the first delivery on that campaign.
• Covers the brand’s owned digital channels only: its website, email, and organic social accounts.
• Is worldwide for those owned digital channels.
• May be exercised by an agency solely to run that campaign for the brand.
• Does not include paid advertising, paid amplification, spark ads, whitelisting, or giving the brand login access to the creator’s accounts, unless the quote expressly includes those rights.
• Does not include retail packaging, out-of-home, broadcast, or resale of the work as a standalone product, unless the quote expressly includes those rights.
• Is not a work-made-for-hire assignment.

If the quote is silent on a usage point, these defaults apply. If the quote conflicts with this section, the quote controls for that campaign. After the license term ends, the brand must stop new promotional use. Organic posts already published may remain live unless the quote requires takedown.

The creator may show the work in their own portfolio and channels unless the quote buys a hold or exclusivity. The brand and the creator must each include any endorsement or advertising disclosure the law requires. We receive only the coordination rights needed to invoice, pay creators, and share the brief and deliverable with the parties on that campaign.

We used to sell personalized watch consultations that we performed ourselves. We no longer offer them. For consultations we completed before, these Terms still apply: the work was opinion and guidance, not a sale of a watch or a guarantee about any listing; fees for completed work are not refundable except at our discretion; and the deliverables are for your personal use, not for republishing or advertising.

You may stop using the site at any time. You can delete your account in your account settings, or ask us to by emailing brad@curated.watch. We can’t delete an account while it has orders in progress or creator earnings that haven’t been paid out. If you have past orders, we remove your personal details and keep an anonymous record of those orders for accounting, tax, and refunds.

We may suspend or close an account, unpublish a creator, or cancel an unaccepted order if we believe these Terms, the content policy, or the law has been broken, or if we wind down a feature. If we close an account with an open captured order, we will address refund or delivery in good faith.

Sections that by their nature should survive, including ownership, licenses already granted, payment obligations, disclaimers, liability limits, indemnity, and disputes, survive termination.

The site and all services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted, that a creator will accept your request, that you will like the work, or that a third-party listing, video host, or payment method will work as you expect.

We are a marketplace, not a watch dealer, escrow agent for watch purchases, or authenticator of third-party goods.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or lost business, even if we were told they were possible.

To the fullest extent permitted by law, our total liability for any claim relating to the site or these Terms is limited to the amount you paid us for the order or invoice that gave rise to the claim in the twelve months before the claim, or $100 if you have not paid us. If you are a creator, that cap is the platform fees we retained on your delivered orders in those twelve months, or $100, whichever is greater.

Some places do not allow certain warranty disclaimers or liability limits. In those places, we limit our liability only to the extent the law allows. Nothing in these Terms limits liability that cannot be limited, including liability for fraud or for death or personal injury caused by negligence where that limitation is prohibited.

You will indemnify and hold harmless Remarkable Solutions LLC (doing business as curated.watch) and our officers, contractors, and agents from claims, damages, and reasonable legal fees arising out of: your requests, messages, and uploads; your use of a deliverable beyond the license; a request that names or depicts someone else; your violation of these Terms or the law; your infringement of someone else’s rights; or, if you are a creator, your deliverables, your posts, and your off-platform dealings with customers. We will try to notify you of a claim and may allow you to participate in the defense, but we may control the defense of a claim that also involves us.

If you have a dispute, email brad@curated.watch first and give us a reasonable chance to fix it. We chose not to require binding arbitration in these Terms. Order values are usually small, and we would rather resolve a problem directly (or in small-claims court) than send every customer into a private forum.

You may bring an eligible claim in small-claims court in your county of residence. Otherwise, you and we consent to the exclusive jurisdiction of the state and federal courts sitting in Wyoming. We may seek injunctive or other equitable relief in any court of competent jurisdiction to protect the platform, users, or intellectual property.

These Terms are governed by the laws of the State of Wyoming, excluding conflict-of-law rules that would apply a different jurisdiction’s law, except that the mandatory consumer-protection laws of your place of residence still apply if they cannot be waived. We chose Wyoming because Remarkable Solutions LLC is organized there. If you are a consumer and your local law requires that disputes be heard where you live, that requirement controls to the extent it cannot be waived.

These Terms do not require you to waive a class action. Either of us may still ask a court to decide whether a case may proceed as a class, and the court will apply the rules that then govern.

We may update these Terms. The “Last updated” date at the top will change. For a material change, we will also try to provide notice through the site or by email to the address on your account. If you continue to use the site after the updated Terms take effect, you accept them. If you do not agree, stop using the site and delete your account. An order already placed remains subject to the Terms and the fees in effect when it was placed, unless a change is required by law.

Questions about these Terms, copyright complaints about content on curated.watch, and formal notices: brad@curated.watch. If you are sending a copyright notice, include a description of the work, the URL where it appears on curated.watch, your contact information, a statement that you believe in good faith the use is not authorized, a statement that your notice is accurate and that you are the owner or authorized to act for the owner, and your physical or electronic signature.

These Terms are the entire agreement between you and us about the site, except for a written quote or invoice that modifies the brand campaign license above. If a court finds a part unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization or a sale of the service. The official language of these Terms is English.